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1. Overview
This Refund Policy explains your rights and our process for returns, refunds, and exchanges at Collector Stock. It applies to all orders placed through collectorstock.com.
Our promise is simple: considered purchases, effortless resolutions. If a piece is not right, we will make it right.
2. Eligibility for Refunds
You may request a refund within 30 days of the delivery date. To be eligible, items must meet the following conditions:
Apparel (bras, tank tops, leggings, shorts): unworn, unwashed, with all tags and hygiene liners fully intact, in the original packaging.
Watches: unworn, with protective films intact, returned in the original box with all documentation.
Items that do not meet these conditions will be sent back to you without a refund.
3. Non-Refundable Items
The following items cannot be refunded or exchanged:
Gift cards
Items marked as Final Sale at the time of purchase
4. How to Request a Refund
Email support@collectorstock.com with your order number and the item(s) you wish to return.
Within 24 business hours you will receive a Return Authorization (RMA) and the correct return address for your region: the United Kingdom facility for UK orders, the Poland facility for EU and international orders.
Pack the items securely and ship them using a tracked delivery service. Retain your proof of postage.
Once received, your return is inspected within 2-3 business days.
If approved, your refund is processed within 5 business days of inspection.
5. Return Shipping Costs
Return shipping is the responsibility of the client, except where the item is defective, damaged, or incorrect. In those cases we provide a prepaid return label at no cost to you.
Collector Stock is not responsible for items lost in transit during a return. For this reason we strongly recommend using a tracked and insured service for higher-value items, including watches.
6. Refund Timing by Payment Method
Approved refunds are issued to the original payment method used at checkout:
Credit and debit cards: 5 business days from approval, plus 3-10 business days for your bank to post the funds.
PayPal and digital wallets: typically within 24-48 hours of approval
Loyalty points: points earned on a refunded order are voided. Points used on a refunded order are returned to your account in full.
Original shipping fees are refunded only where the return results from our error or a defective item.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and its packaging.
After review, we will arrange a replacement or a full refund at no cost to you, including a prepaid return label where a return is required.
8. Exchanges Instead of Refunds
If you prefer a different size or color, you may request an exchange instead of a refund. Where the requested piece is in stock, we reserve it and dispatch it as soon as your return arrives. Where it is unavailable, we issue a full refund instead.
9. Failed or Delayed Refunds
If you have not received a refund you were promised:
Check your bank or card statement again.
Contact your payment provider, as posting times vary.
If the refund still has not appeared 15 business days after approval, email support@collectorstock.com with your order number and we will investigate immediately.
10. Changes to This Policy
We may update this Refund Policy from time to time. Changes take effect when posted on this page, and the "Last updated" date above will be revised accordingly.
11. Contact
Questions about refunds: support@collectorstock.com
+48 (455) 531-919
(Mon-Fri, 9:00-18:00 CET)