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Returns & Exchanges Considered purchases, effortless resolutions.
If a piece isn't right, we will make it right. All returns and exchanges are processed through our fulfillment facilities in the Poland.
30-Day Return Window You have 30 days from the date of delivery to request a return or exchange. To be eligible, items must be returned in their original condition: unworn, unwashed, with all tags attached and in the original packaging.
Condition Requirements
Apparel (bras, tank tops, leggings, shorts): unworn and unwashed, with tags and hygiene liners fully intact.
Watches: unworn, with protective films intact, returned in the original box with all documentation.
Items that do not meet these requirements will be sent back to the client without a refund.
How to Initiate a Return
1. Email support@collectorstock.com with your order number and the item(s) you wish to return.
2. Within 24 business hours you will receive a Return Authorization (RMA) along with the correct return address - the Poland facility for EU, UK and international orders.
3. Pack the items securely and ship them using a tracked delivery service.
4. Once received, your return is inspected within 2-3 business days and processed accordingly.
Refunds Approved refunds are issued to the original payment method within 5 business days of inspection. Depending on your bank or payment provider, it may take an additional 3-10 business days for the funds to appear.
Exchanges Need a different size or color? Request an exchange instead of a return. If the requested piece is in stock, we will reserve it and dispatch it as soon as your return arrives. If it is no longer available, we will issue a full refund.
Return Shipping Return shipping is the responsibility of the client - except in cases of defective, damaged, or incorrect items, where we provide a prepaid return label at no cost to you.
Damaged or Incorrect Items If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos of the item and its packaging. We will arrange a replacement or a full refund at no cost to you.
Non-Returnable Items Gift cards and items marked as Final Sale cannot be returned or exchanged.