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1. Overview
This Shipping Policy describes how Collector Stock processes, dispatches, and delivers orders placed through collectorstock.com.
Global fulfillment, local speed. Every order is dispatched from our strategic fulfillment centers in the United Kingdom and Poland.
2. Order Processing
All orders are processed within 1-3 business days (Monday to Friday). Orders placed on weekends or public holidays begin processing on the next business day.
During major drops and holiday periods, processing times may extend. If this happens, we will notify you by email.
Orders can only be modified or cancelled within 2 hours of placement. After this window, your order enters the fulfillment pipeline and can no longer be changed.
3. Dispatch and Tracking
Once your order is handed over to our carrier partners, your tracking number is generated and emailed to you within 48 hours.
If you have not received tracking details after 48 hours, check your spam folder first, then contact us with your order number.
4. Delivery Zones and Timeframes
United Kingdom: dispatched from our UK facility. Estimated delivery 1-3 business days.
European Union: dispatched from our Poland warehouse. Estimated delivery 2-5 business days.
Rest of the world: routed from the nearest available hub. Estimated delivery 5-15 business days depending on destination.
Delivery timeframes are estimates provided by our carriers and begin once your order has been dispatched. They do not include processing time.
5. Shipping Fees
We offer complimentary standard shipping on all orders over $149, worldwide.
For orders below this threshold, shipping cost is calculated at checkout based on your destination and displayed before you complete payment. No additional charges are added after checkout.
6. Duties and Taxes
The price you see at checkout is the final price. All applicable taxes, customs duties, and handling fees are included in your order total.
You will not be asked to pay any additional fees upon delivery, in any destination we ship to.
7. Incorrect or Incomplete Addresses
You are responsible for providing an accurate and complete delivery address at checkout.
If a package is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange redelivery. Redelivery shipping costs are the responsibility of the client.
If you notice an address error after placing your order, contact us immediately. Within the 2-hour window we can correct it at no cost.
8. Delayed, Lost, or Undelivered Packages
Carriers may occasionally experience delays beyond our control. If your tracking shows no movement for 7 or more days, or your package has not arrived within the estimated delivery window, contact us with your order number.
We will open an investigation with the carrier. Where a package is confirmed lost in transit, we will arrange a replacement shipment or a full refund at no cost to you.
9. Order Tracking
You can track your order at any time via the Track Your Order page using your order number and the email address used at checkout.
10. Changes to This Policy
We may update this Shipping Policy from time to time. Changes take effect when posted on this page, and the "Last updated" date above will be revised accordingly.
11. Contact
Questions about shipping: support@collectorstock.com
+48 (455) 531-919
(Mon-Fri, 9:00-18:00 CET)